About Raw Concepts, LLC
The RAW Concepts team is more than just a team, we are a family! Building custom automotive lighting accessories is something that takes time, effort, and an extreme attention to detail. With our entire staff having an automotive background with years of experience in the automotive field, you can't go wrong with RAW!
What warranty do you offer with your products?
We offer a one year warranty for things like condensation inside the headlights or anything labor related.
All LED's and components inside will have a manufacturers warranty ranging anywhere from 2 years to life time depending on each product.
How long will it take you to build my lights?
Each set of custom lights are built specifically for the customer, we keep nothing in stock. Therefore after you place your order with us it takes anywhere from 2-5 weeks once we receive all of the parts. Time can also be added on depending on the workload over here at RAW Concepts.
What can I do if I want something that's not on the website?
Feel free to email us at email@example.com or call us at (405) 471-1302 with any ideas or examples you have and we will get back to you as soon as we can.
Can I return my custom lights if I don't like them?
No, each set is custom fabricated to the customers liking. If you were to return them there would be no way of reselling it the way that it is. Although, if there is a physical problem with the headlights and that is why you don't like them, feel free to call us and we will try to help you out as much as we can.
Can I return my DIY Kits and parts if I no longer need/ want them?
Here is the outline for our returns in regards to parts and DIY Kits
Perfect condition. (Unopened & like-new) = 70% refund
Re condition-able. (Packaging opened or damaged) = 50% refund
Inability to restock. (Product & packaging both damaged) = 10% refund
Can I get a refund if I decide I don't want the custom lights?
No, after you pay the invoice we immediately order your parts and get the process started for your build. Once the custom fabricating has started we can no longer return the products you ordered or take back the time and labor that was spent building your products.
When I order a set of headlights, Do I have to pay for the full purchase up front?
Thankfully not! We offer PayPal Financing! Click here to learn more!
Full Terms and Conditions